Responsible Play & Support
newonlinegaming.com is a play-for-fun social casino. Virtual coins/credits have no cash value and cannot be redeemed or withdrawn for real money.
If play stops being fun, take a break and seek support.
In New Zealand, you can call or text 1737 for free 24/7 mental health and crisis support, or call 111 in an emergency.
Practical tips to stay in control
- Set a time limit before you start; use device alarms or screen-time tools.
- Track play sessions and avoid “chasing” losses (even with virtual currency).
- Take regular breaks; avoid playing when stressed, tired, or under the influence.
- Keep play separate from essential spending and financial decisions.
- Talk to someone you trust if gaming impacts mood, relationships, work, or school.
Account controls, breaks, and self-exclusion
We can help you reduce access to your account. Options may include temporary breaks (“cooling-off”), longer self-exclusion, account closure, and marketing opt-out.
Request a break or self-exclusion
Email contact@newonlinegaming.com or call +64 7 344 1762 with your account email/username and the restriction you want (duration and scope). We’ll confirm once applied.
Adults only (20+ in New Zealand). If you share a device, protect access with device passcodes and app permissions.
New Zealand support resources
- Gambling Helpline Aotearoa (Gambling Helpline Aotearoa): Help & Treatment | 0800 654 655 | chat available via site
- 0800 654 655 (Gambling Helpline Aotearoa) (where available): 1800gambler.net
- Suicide & Crisis Lifeline: 1737 (call/text/chat, 24/7)
For consumer and regulator information across New Zealand, see Gambling Helpline Aotearoa and the Department of Internal Affairs gambling pages at dia.govt.nz/Gambling.
Contact
New Online Gaming Limited (NZBN 9429418364404 • GST 269-006-686)
Level 6, 12 Hood Street, Hamilton Central, Hamilton 3204, New Zealand
Email: contact@newonlinegaming.com | Phone: +64 7 344 1762